Terms & Conditions
All the items we propose on our website have been handmade created within our laboratory in Pontecagnano (SA). Our staff works in a safe and clean environment, in full accordance of the national work contract rules and conditions. All the materials we use are of natural origin, not subjected to noxious chemical treatments. 90% of our products, once packaged and rigorously checked, is sent all over the world, with our trademark, or with our client’s one.
The products you buy from www.dmties.com are not bought from other firms and sold, but they are created by us, the Distinguished Man Ties s.r.l., within our laboratory, in Pontecagnano, Salerno. It is an exclusive production that is on demand, handmade created at the moment.
How to make a purchase order
Once you have had a look to our "virtual shop windows", select the item you prefer - by clicking on it - and go to its description. You will have the possibility to read its characteristics and view it in detail. Once you have selected and put what you like in your cart, complete the purchase order by inserting your data and selecting the payment method. The method is quite simple and intuitive. However, whether you find some difficulties, contact us. Remember, you can make your purchase order by phone or sending an email. Once you have completed your purchase order, wait for our confirmation and communications we will send to you (until the items reception) to inform you about your order status.
Everything you see in our virtual shop is usually available. It can happen that the selected item could not be available, as it could be out of stock or incoming. In this case, you will be soon contacted and you can choose a similar available item or you will be refunded if you prefer not to buy anything else.
DM Ties gives you the possibility to choose among sartorial-quality items at low prices, especially thanks to the direct on line selling mechanism. In our website we show VAT included and ex works prices, but they don't include the shipping costs. The shipping costs are on your expense, unless your order is 69,00 Euros or higher. In this case, the shipping costs (6,90 euros) will be free (except for the COD in case you choose to pay with cash on delivery: 8,90 euros for all national shipments).
Shipment handling time
Even the shipment handling time is customizable, although we produce handmade items on demand! You can choose between 3 different types of national delivery: STANDARD or QUICK read the related section "Shipment and delivery" for more details. In case of festivities, your item will be sent the first following available working day, for both national (read below) and the addressee country. In case of problems that don't depend on the DM Ties staff, you will be contacted and informed about potential delays.
Festività:1 January, 6 January, Easter and Easter Monday, 25 April, 1 May, 2 June, 15 August, Summer closing, 1 November, 8 December, 25 and 26 December
Right of withdrawal
DM Ties refers to a Legislative Decree of 22 May 1999, No. 185 “Implementation of the Directive 97/7/EC concerning distance contracts between consumers and suppliers".
DM Ties guarantees the maximum support during the phases of purchase and shipment. For other info, you can send an email to firstname.lastname@example.org, or call the numbers: Purchase orders and shipments - Nico and Veronica +39 089 200 136 Website Administration and Management - Nico +39 089 200 136
All the products you find in dmties.com are original and they are sent with an exclusive packaging. By clicking on the preferred item you can read its technical description. Your screen customized settings could cause change of colours and images, compared with the real items. In any case, "Money back guarantee". You will not be refunded for direct and indirect damages caused by improper item use.